1st National Bank of South Florida would like to thank you for
using our computer banking product - 1st Online. As a First Online user, we
value your opinion and ask that you take a few minutes to complete the
survey. Please feel free to review our Privacy Statement.
THANK YOU FOR BANKING WITH FIRST
NATIONAL.
If you have any questions, please call us at (305) 247-5541
or
send e-mail to Customer Service .
1. What is your over-all impression of 1st Online?
Dislike
it
Like
it somewhat
Good
Very
Good
Excellent
2. How do you rate 1st Online for ease of use?
Extremely difficult to use
Very
difficult to use
Minor
difficulties
About
normal
Easy to use
Very easy to
use
Extremely
easy to use
3. How often do you access your accounts through 1st
Online?
Daily
3 to 4 times a
month
4 to 6 times a
week
1 to 2 times a
month
1 to 3 times a
week
Less than once a
month
4. When do you most commonly use 1st Online?
12 midnight to 4 am
12 noon to 4 pm
4 to 8 am
4 to 8 pm
8 am to 12 noon
8 pm to 12 midnight
5. What feature of 1st Online do you use the
most?
Account
balance
Account
transfers
Account
history
Mail
Account
statement
Other
If other, Please Explain:
6. From the list provided above, which feature(s) of
First Online do you use the least?
7. How often do you use the mail function of 1st
Online?
Never used it
Seldom
Sometimes
Frequently
Every
time
8. What additional features would you like included in
1st Online?
